At LuxStreet Couture, we back everything we sell. If something's not right, we'll make it right — no runaround.
The 7-Day Window
You've got 7 days from the day your order is delivered to request an exchange or report an issue. After that, the window's closed.
Change of Mind (Wrong Size, Wrong Colorway)
Copped the wrong size or want a different colorway? We'll exchange it.
- Item must be unworn, unwashed, and in original packaging
- All items are eligible for exchange — no exclusions
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Customer covers return shipping for change-of-mind exchanges
- Once we receive the item and confirm it's in original condition, we'll send out your replacement
No refunds are issued for change-of-mind requests — exchanges only.
Defective or Wrong Item Sent
If we messed up — wrong item shipped, or something arrives damaged or defective — that's on us.
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LuxStreet Couture covers return shipping in full
- You can choose a replacement (exchange) or a full refund
- Refunds are processed via eWallet or bank transfer
- Reach out within 7 days of delivery with photos of the issue so we can move fast
How to Start a Return or Exchange
- Email support@luxstreetcouture.com with your order number and reason for the return
- For defects or wrong items, include photos
- We'll confirm the return/exchange and send instructions on where to send it
- Once received and inspected, we'll process your exchange or refund
Return address: LuxStreet Couture 866 Tabora St, Binondo, Manila, Metro Manila
Fine Print
- Items must be unworn, unwashed, with tags/packaging intact to qualify
- We don't accept returns sent without prior approval — always email us first
- Sale and collab drops follow the same policy as core products
Questions? Hit us up at support@luxstreetcouture.com.
