Privacy policy

LuxStreet Couture ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using www.luxstreetcouture.com, you agree to the terms below.

Information We Collect

Information you give us directly:

Name, email, phone number, delivery address
Order details and purchase history
Any info you send us via email or Messenger (support requests, return/exchange requests)

Information collected automatically:

Device and browser type, IP address, pages visited, time on site
Collected via cookies and the Meta Pixel, which helps us understand site activity and show relevant ads on Facebook and Instagram

How We Use Your Information

Process and fulfill your orders
Communicate order updates, shipping status, and support requests
Send marketing emails (only if you've subscribed — you can unsubscribe anytime)
Improve our site, products, and ad targeting
Prevent fraud and keep transactions secure

How We Share Your Information

We don't sell your data. We only share what's necessary to run the business:

J&T Express — name, address, and phone number, to deliver your order
Payment processors — payment details needed to complete your transaction
Meta (Facebook/Instagram) — limited browsing data via Meta Pixel, used for ad performance and retargeting
Shopify — our store platform, which processes and stores order data on our behalf

These partners only receive what they need to do their job — nothing more.

Cookies

Our site uses cookies to keep your cart working, remember your preferences, and power the Meta Pixel for ads. You can disable cookies in your browser settings, but parts of the site may not work as intended.

Data Retention

We keep your order and account information for as long as needed to fulfill orders, handle returns/exchanges, and meet legal requirements. Marketing data is kept until you unsubscribe or request deletion.

Your Rights

Under the Data Privacy Act of 2012 (RA 10173) and as enforced by the National Privacy Commission (NPC), you have the right to:

Know what personal data we hold about you
Request access to or correction of your data
Request deletion of your data (subject to legal/order-related retention requirements)
Object to or withdraw consent for marketing communications
File a complaint with the NPC if you believe your data has been mishandled

To exercise any of these rights, email support@luxstreetcouture.com.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. No online system is 100% secure, but we work to keep your data safe.